Support Desk
Website issue? Fill out the form to request our awesome support.
HOUSE RULES
- Our support desk is only available to Bad Penny Factory clients. Non-client ticket requests will not be addressed. To gain access to our awesome support program, contact us to learn more.
Tickets may be requested from anyone representing a company that has an active service agreement with Bad Penny Factory.
SERVICE HOURS
Support tickets are addressed daily, Monday through Friday from 9:00AM to 5:00PM. Tickets are resolved in 1-3 business days with business-critical requests prioritized and rushed.
HOW IT WORKS
- Once you complete this form, a unique ticket is created for you. Someone from our team will review your request and contact you to discuss details. All progress is tracked through our ticketing system which will keep you updated via email.
A notice will be sent to you once the ticket is resolved.
We’re Here To Help
Guests who do not have an active login for our support or folks seeking a quick ticket creation may use this form to initiate a support request. If you are seeking support on more than one item, please complete a separate form for each request. Once submitted, the ticket is added to our support queue. All tickets are replied to by our team in a strict time order, from the oldest to the newest.
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